Emirates Airlines has returned over 5 billion dirhams to its customers, as the value of return requests related to the Corona pandemic.
According to the Emirates News Agency, the company has settled more than 1.4 million refund requests since last March, which represents 90 percent of the claims, including all requests received from clients. Around the world until the end of last June, with the exception of some cases that require further manual review.
Since the outbreak of the pandemic, Emirates Airlines has deployed additional resources to increase its ability to settle requests and continues to work with partners to facilitate refunds for customers who booked their flights with the airline through travel agents. Including allowing direct settlement of refunds via GDS.
Sir Tim Clark, President of Emirates Airlines, said: We have committed to our customers and every important refund request we have and are doing our best to settle the unprecedented amount caused by the epidemic and most of the claims are clear. And direct and we process it quickly, but there are cases that take longer for our employees to manually review and complete .. Expressing his thanks to customers for their patience and understanding.
Clark added that with the slow return to open global travel markets, Emirates Airlines continues gradually to resume operating passenger operations around the world while taking all precautions and precautionary measures to preserve the health and safety of its customers. And its staff.
It is reported that Emirates Airlines has launched a series of industry-leading initiatives to give customers reassurance and confidence when they travel, starting with vital safety measures at every step of their journey and providing medical coverage. Free for those showing symptoms of COVID-19 while traveling away from their home country and even flexible reservation policies.
(Amazon fun knowledge)
