An official statistician has almost satisfied more than 70% of the beneficiaries of the UAE's telecommunications services provided by Emirates Telecommunications Corporation (Etisalat) and Emirates Integrated Telecommunications (du) in all regions of the country.
The statistic issued by the Telecommunications Regulatory Authority of the countries indicated that 72.27% of Etisalat customers confirmed their satisfaction with the services provided, while 10.74% revealed their dissatisfaction, while 17% of them were neutral.
The statistic confirmed that 69.93% of (du) clients were satisfied with the services provided, while 10.46% of them expressed their dissatisfaction, while 19.6% of them were neutral.
The statistic indicated that the Authority received 4,982 thousand complaints from Emirates Telecommunications Corporation (Etisalat) and Emirates Integrated Communications (Du) customers during the past January and February, regarding services provided for mobile phones, fixed and the Internet.
The statistics showed yesterday that Etisalat’s share of complaints about its services reached 2250 complaints during last January and February, compared to about 2732 complaints by (du) company during the same period.
The statistic indicated that the total number of complaints about subscribers' satisfaction with the services provided by (Etisalat) and (Du) reached 4.505 thousand complaints, (Etisalat) acquired 2,077 complaints from them, and (du) acquired about 2428 complaints. p>
92.31% of the complaints submitted by (Etisalat) customers were closed after reaching solutions, while 88.87% of the complaints submitted by (Du) customers were closed after they were resolved, according to the data of the Telecommunications Regulatory Authority.
The data indicated that 2% of the complaints submitted by (Etisalat) customers were resolved within a period of more than 5 working days, while 3.26% of the complaints submitted by (Du) customers were resolved in a period of more than five working days.
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